Privacy Policy — How v8v8 Protects Your Personal Data

Section 1

Data We Collect

When you register for and use the v8v8 platform, we collect certain categories of personal data. This section sets out exactly what data we collect, how it is collected, and the purpose for which each category is used. We collect data through three primary channels: information you provide directly, information generated automatically by your use of the platform, and information received from third-party payment processors or identity verification providers.

1.1 Information You Provide Directly

• Full legal name as it appears on your government-issued identification document.
• Date of birth, used to confirm that you meet the 18+ age requirement for gambling on v8v8.
• Email address and mobile telephone number, used for account communications and two-factor verification.
• Residential address in Bangladesh, used for identity verification and anti-fraud checks.
• Payment account details — including bKash number, Nagad number, Rocket number, Upay number, or bank account information — used solely for processing deposits and withdrawals.
• Copies of identity documents (National ID Card, passport, or equivalent) submitted during KYC verification.
• Communications you send to our support team via live chat or email.

1.2 Automatically Collected Data

• IP address and approximate geographic location at the time of login and key account actions.
• Device type, operating system, browser version, and screen resolution.
• Session timestamps, pages visited, games played, bets placed, and in-session activity logs.
• Cookie and local storage data as described in Section 4 of this policy.

1.3 Data Received from Third Parties

v8v8 may receive personal data from third-party identity verification providers and payment processors in the course of fulfilling KYC obligations or processing financial transactions. Such data is used exclusively for the stated purpose and is handled under the same security standards as data collected directly.

Data Category	Examples	Primary Purpose
Identity Data	Full name, date of birth, NID copy	Age verification, KYC, fraud prevention
Contact Data	Email address, phone number	Account communications, 2FA, support
Financial Data	bKash/Nagad number, bank account details	Deposits, withdrawals, AML compliance
Technical Data	IP address, device info, browser type	Security, fraud detection, platform optimisation
Usage Data	Games played, bets placed, session logs	Responsible gaming monitoring, personalisation
Communications Data	Support chat transcripts, email exchanges	Dispute resolution, quality assurance

Section 2

How We Use Your Data

v8v8 processes personal data only for specific, documented purposes. We do not process data for any purpose incompatible with those stated at the time of collection. The following sets out the primary purposes for which we use the personal data described in Section 1.

• Account management: To create, maintain, and administer your registered account on v8v8, including processing your login credentials and keeping your account profile accurate and up to date.
• Identity and age verification: To confirm that you meet the minimum age requirement of 18 years and to verify your identity in accordance with our KYC (Know Your Customer) procedures.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladeshi bank channels, and to maintain accurate financial records of all transactions on your account.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account abuse, money laundering, and other prohibited conduct as described in our Terms & Conditions.
• Responsible gaming: To monitor gambling patterns, enforce deposit limits and session time restrictions, identify players showing signs of problem gambling, and respond to self-exclusion requests.
• Customer support: To respond to your queries, complaints, and support requests through live chat and email communications.
• Platform improvement: To analyse anonymised usage data in aggregate form for the purpose of improving game offerings, platform performance, and overall user experience.
• Marketing communications: To send you promotional offers, bonus notifications, and seasonal campaign updates — but only where you have expressly opted in to receive such communications. You may opt out at any time.

Section 3

Data Sharing & Disclosure

v8v8 does not sell, rent, or otherwise trade your personal data to third parties for commercial or marketing purposes. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose. All third-party recipients of personal data are required to handle it securely and in accordance with applicable data protection standards.

3.1 Payment Processing Partners

To process your deposits and withdrawals, v8v8 shares relevant financial data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers receive only the data required to complete your requested transaction and are not permitted to use your data for any other purpose.

3.2 Identity Verification Providers

Where automated KYC verification is used, your identity documents and personal details may be shared with a third-party identity verification provider for the sole purpose of confirming your identity and age. Such providers operate under strict data processing agreements and may not retain or reuse your documents beyond the scope of the verification task.

3.3 Legal and Regulatory Disclosure

v8v8 may disclose personal data to regulatory authorities, law enforcement agencies, or courts of competent jurisdiction where required to do so by applicable law, court order, or regulatory obligation. In such cases, we will disclose only the data specifically required and will notify you of the disclosure where legally permitted to do so.

3.4 Business Transfers

In the event that v8v8 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the relevant successor entity as part of that transaction. We will notify registered players of any such transfer via the contact details held on their account and ensure that data continues to be handled in accordance with this Privacy Policy.

Section 4

Cookies & Tracking Technologies

v8v8 uses cookies and similar tracking technologies to operate the platform effectively, maintain your login session, remember your preferences, and analyse aggregate usage patterns. This section explains the types of cookies we use and how you can manage them.

4.1 Types of Cookies Used

Cookie Type	Purpose	Duration
Strictly Necessary	Maintain your login session, prevent cross-site request forgery, enable secure account access	Session / up to 24 hours
Functional	Remember your language preference, game display settings, and notification preferences	Up to 12 months
Analytics	Collect anonymised data on pages visited, game usage, and session duration to improve the platform	Up to 24 months
Security	Detect suspicious login attempts, rate-limit requests, and support fraud prevention systems	Session / up to 7 days

4.2 Managing Cookies

Strictly necessary cookies cannot be disabled as they are essential to the operation of your account and the security of the platform. For all other cookie types, you may manage your preferences through your browser settings. Most modern browsers allow you to block or delete cookies via the browser's privacy or settings menu. Please note that disabling functional cookies may affect your experience on v8v8, including the loss of saved preferences between sessions.

v8v8 does not use third-party advertising cookies or cross-site tracking pixels. Our analytics cookies collect anonymised, aggregated data only and cannot be used to identify you personally.

Section 5

Data Security

v8v8 employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our approach to data security is layered, combining industry-standard encryption with strict access controls and ongoing monitoring.

• All data transmitted between your browser or app and v8v8 servers is encrypted using 256-bit SSL/TLS encryption, the same standard used by major financial institutions in Bangladesh and globally.
• Sensitive data at rest — including identity documents and financial account details — is stored in encrypted form using AES-256 encryption in secure, access-controlled environments.
• Access to personal data is restricted to authorised v8v8 personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• v8v8 systems are monitored continuously for unauthorised access attempts, anomalous activity, and potential security incidents. Our security team responds to alerts around the clock (24/7, BST).
• In the event of a personal data breach that poses a risk to your rights and freedoms, v8v8 will notify affected players via the contact details held on their account without undue delay.

Section 6

Data Retention

v8v8 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of data we hold.

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years post-closure	Legal compliance, dispute resolution
Identity verification documents	Duration of account + 5 years post-closure	AML / KYC regulatory requirements
Transaction records	7 years from transaction date	Financial record-keeping obligations
Support communications	3 years from last interaction	Dispute resolution, quality assurance
Session and activity logs	12 months	Security monitoring, fraud detection
Marketing preferences	Until opt-out or account closure	Consent management

Upon the expiry of the relevant retention period, personal data is securely deleted or anonymised in a manner that makes re-identification impossible. Where data is anonymised rather than deleted, it may be retained indefinitely for statistical and analytical purposes, but in a form that cannot be linked back to any individual player.

Section 7

Your Privacy Rights

As a registered player on v8v8, you hold a number of rights in relation to the personal data we hold about you. These rights are summarised below. To exercise any of these rights, please contact our support team via live chat on v8v8.bet or by emailing [email protected]. We aim to respond to all valid data rights requests within 30 days.

• Right of Access: You may request a copy of all personal data v8v8 holds about you. We will provide this in a structured, readable format at no charge.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
• Right to Erasure: Subject to legal retention obligations, you may request the deletion of your personal data. We will confirm completion of valid erasure requests in writing.
• Right to Restrict Processing: In certain circumstances — such as while a dispute is being investigated — you may request that we restrict our processing of your personal data to storage only.
• Right to Data Portability: Where data is processed on the basis of your consent or a contractual obligation, you may request that we provide your data in a portable, machine-readable format.
• Right to Object: You may object at any time to the processing of your personal data for direct marketing purposes. Your objection will be actioned immediately with no further marketing communications sent.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Section 8

Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way v8v8 handles your personal data, please contact our support team using one of the following methods. All privacy-related enquiries are handled by trained staff and treated with the utmost confidentiality.

• Email: [email protected] — for written privacy requests, data subject access requests, and formal complaints.
• Live Chat: Available 24/7 via v8v8.bet — for general privacy queries and account-level data questions.
• Response Time: We aim to acknowledge all written privacy enquiries within 2 business days and to provide a full response within 30 days of receipt.

8.1 Changes to This Privacy Policy

v8v8 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable requirements. When material changes are made, we will update the effective date at the top of this document and, where appropriate, notify registered players via the contact details held on their account. Continued use of v8v8 after any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

8.2 Children and Minors

v8v8 is strictly an 18+ platform. We do not knowingly collect or process personal data belonging to individuals under the age of 18. If we become aware that personal data has been submitted by a minor, we will immediately suspend the associated account, delete all related data, and, where appropriate, report the matter through the relevant responsible gaming channels. If you believe a minor has registered on v8v8, please report it to [email protected] immediately.